Lawful Basis for Processing Data

MarketBeam processes your personal data based on our legitimate interest in effectively managing our services, informing customers and contacts about relevant content, products, and services, and properly administering user accounts. Our processing practices fully comply with applicable regulations, including GDPR, FINRA, FDA, and NIST standards.

We securely retain your data only as long as necessary for the stated purposes or according to your instructions. All stored data is reviewed thoroughly at least once every two years. For further details regarding data storage practices, please contact us directly.

Data Collection Methods

MarketBeam collects personal data directly from site visitors, registered users, and customers. This includes information provided explicitly via registration forms, emails, telephone communications, or through direct interactions with our site and services. Such information generally comprises your first and last names, email address, social media handles, profile pictures, and permissions related to posts made via our Service. No additional personal or private data, such as social media passwords, private messages, connections, or interactions, are collected from social media accounts.

We also receive and process personal data provided by customers (typically employers), including basic user information such as names and email addresses, necessary to deliver our services effectively.

How We Use Your Information

The personal information collected is used exclusively for responding to user queries, managing user accounts, and obtaining necessary OAuth permissions from social media platforms to facilitate content posting within our Service.

Optional Use of Artificial Intelligence (AI)

MarketBeam offers an optional AI integration feature powered by OpenAI’s ChatGPT, intended to enhance the efficiency of social media content creation. Users have full discretion to enable this AI-driven feature by explicitly providing their consent within our platform. Once enabled, the information users input is securely transmitted to ChatGPT solely to generate content suggestions. MarketBeam ensures strict confidentiality of all data processed by ChatGPT, which is used exclusively for generating content suggestions within our platform. Users are encouraged to review OpenAI’s privacy practices for additional details. By enabling this optional feature, you explicitly acknowledge and consent to this use of AI within MarketBeam.

Data Storage and Security

Your personal data is securely stored within Salesforce Heroku’s cloud infrastructure. We leverage Salesforce Heroku’s robust security protocols, which comply with established standards, including PCI, HIPAA, ISO 27018, and SOC 1, 2, and 3. For additional details regarding Salesforce Heroku’s GDPR compliance and data security practices, please refer to the official Heroku compliance webpage.

MarketBeam does not sell, distribute, or otherwise share personal information stored within our systems. We maintain no partnerships or agreements requiring distribution of user data to third parties.

Social Media and Technology Integrations

MarketBeam holds official technology partnerships with prominent social media platforms, including X (Twitter), LinkedIn, Facebook, and Instagram. We strictly interact with these platforms through official APIs, rigorously adhering to their usage guidelines. OAuth tokens obtained through user-authorized login are solely used for content posting, and no passwords or sensitive social media credentials are ever stored or accessed by MarketBeam.

Platform administrators maintain exclusive, secure authorization via our User Interface to manage user accounts and oversee posting permissions.

Cookies

Cookies, small text files stored on your device, are used by MarketBeam exclusively to maintain user sessions and keep users signed in. You have full control to manage or disable cookies through your browser settings. Additional guidance for cookie management can be found at allaboutcookies.org.

Additional Information Handling

MarketBeam may occasionally receive and store additional information provided voluntarily by users who engage in events, contests, focus groups, job applications, or support requests. In the event of an acquisition or merger involving MarketBeam, we will notify users in advance and update this Privacy Policy accordingly.

Your Data Protection Rights

MarketBeam respects and upholds your data protection rights according to relevant data protection laws. All users and customers may request access to their personal data, seek corrections or completions to inaccurate or incomplete data, request data deletion, restrict data processing under certain conditions, or request data portability. We commit to providing timely responses, generally within one month. Requests can be submitted directly via email to support@marketbeam.io.

Data Retention Compliance

MarketBeam retains data securely for a period of three years, with immediate accessibility provided for at least the initial two years. This data retention practice is aligned with regulatory compliance obligations under FINRA, FDA, and NIST.

Data Security Measures

MarketBeam employs robust administrative and technical security measures to safeguard personal data. Access to user data is protected by secure passwords, which users must keep confidential. Security practices include regular security audits, encryption of data at rest and during transmission, and operating procedures designed to prevent unauthorized data access, disclosure, alteration, or destruction. Despite these comprehensive safeguards, users acknowledge the inherent risks associated with transmitting data over the internet.

Policy Updates

MarketBeam reviews and updates this Privacy Policy annually or sooner if necessary due to regulatory changes, business requirements, or security considerations. We recommend that users periodically review our latest policy available on our website at https://marketbeam.io.

Contact Information

For further questions or concerns regarding our privacy practices, or to submit requests related to your data protection rights, please contact us directly at support@marketbeam.io.